Frequently Asked Questions
Everything you need to know about your gear and your journey.
What is the standard shipping time for outdoor gear?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, while expedited options are available at checkout for last-minute adventures.
Do you offer a warranty on high-performance equipment?
Yes, all Backwoods equipment comes with a 1-year manufacturer warranty against defects. Professional-grade items may carry extended lifetime warranties as specified on the product page.
What is your return policy for worn sports apparel?
We accept returns on unused items with tags within 30 days. For hygiene and safety reasons, base layers and footwear that have been used on the trail or in the field cannot be returned unless they are defective.
How do I know which size of gear to choose?
Each product page features a detailed 'Backwoods Sizing Guide'. We recommend measuring your current gear or body dimensions and comparing them to our specific brand charts to ensure a perfect fit.
Do you ship internationally for global expeditions?
Currently, we ship to the United States, Canada, and select European countries. International shipping rates and customs duties are calculated automatically at the final stage of checkout.
Are the materials used in your products sustainable?
Backwoods is committed to the environment. Over 60% of our current inventory is sourced from recycled materials or certified sustainable manufacturers to ensure we protect the wild spaces we love.